FAQ

Frequently Asked Questions

Vasemuse is owned and operated by Changzhou Yongnatai Network Technology Co., Ltd.

How do I place an order?

Select your preferred vase, choose any available options, add it to your cart, and complete checkout using accurate contact, shipping, and payment information.

An order confirmation will be sent to the email address provided at checkout.

Can I change or cancel my order?

We will make reasonable efforts to assist, but changes or cancellations cannot be guaranteed after the order has entered processing or shipment preparation.

How can I track my order?

Once your order has shipped and tracking information becomes available, you will receive a shipping confirmation email.

Please allow several business days for the carrier to update the tracking status after a shipping label has been created.

When will my order arrive?

Orders are generally processed within 1–3 business days after payment confirmation.

For orders shipped to the United States, standard delivery generally takes approximately 5–12 business days after dispatch. International delivery times vary by destination, carrier, customs processing, and local conditions.

Please review our Shipping Policy for complete information.

How do I choose the correct vase size?

Please review the dimensions shown on the product page before ordering. Consider the intended display location and whether the vase will be used alone or with flowers.

If you need assistance, contact us before placing your order.

Will the color or finish look exactly like the photos?

We aim to display colors, materials, finishes, and details accurately. However, appearance may vary slightly due to screen settings, lighting, photography, manufacturing differences, or the natural characteristics of certain materials.

Are all vases suitable for holding water?

Not necessarily. Unless a product is specifically described as watertight, it should be treated as a decorative vase.

For non-watertight products, we recommend using a separate waterproof container or floral insert when displaying fresh flowers.

How should I care for my vase?

Follow any care instructions provided on the product page or with the item.

In general, handle vases carefully, place them on a stable surface, and clean them with a soft cloth. Avoid abrasive cleaners, harsh chemicals, extreme temperatures, and prolonged outdoor exposure unless the product is specifically designed for those conditions.

What if my order arrives damaged or incorrect?

Your order number
A description of the issue
Clear photographs or videos of the product
Photographs of the original packaging and shipping label

Please retain the product and packaging until we have reviewed your request.

How do I request a return?

If your return is approved, our customer support team will provide the appropriate return instructions and designated return address. Unauthorized returns may not be accepted.

Please review our Return & Refund Policy for complete eligibility, shipping-cost, and refund information.

How will I receive my refund?

After an eligible return has been received and inspected, an approved refund will be issued to the original payment method within 5–10 business days.

Your bank or payment provider may require additional time to display the refund.

Which payment methods do you accept?

Available payment methods are displayed securely during checkout and may vary depending on your location, currency, device, and payment provider.

Business Information

Brand Name: Vasemuse

Company Name: Changzhou Yongnatai Network Technology Co., Ltd.

Registered Address: No. 6 Mucai Road, Wuxing Subdistrict, Zhonglou District, Changzhou, Jiangsu, China.

Email: service@vasemuse.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

Still Need Help?

For product, order, shipping, payment, return, refund, or privacy questions, contact Vasemuse customer support: