Privacy Policy

This Privacy Policy explains how Vasemuse collects, uses, shares, and protects personal information when you visit vasemuse.com, place an order, contact us, or use our services.

Vasemuse is owned and operated by Changzhou Yongnatai Network Technology Co., Ltd.

Shopping and Customer Support

To purchase a product, select the item, add it to your cart, and complete checkout with accurate contact, shipping, and payment information.

Orders are delivered to the shipping address provided at checkout. A shipping confirmation email with available tracking information will be sent after dispatch.

To request a return, contact service@vasemuse.com within 30 calendar days after delivery and before sending any item back. If approved, we will provide the appropriate return address and instructions.

Approved refunds are issued to the original payment method within 5–10 business days after an eligible return has been received and inspected.

For assistance with purchases, delivery, returns, refunds, or other issues, contact Vasemuse customer support using the details below.

Information We Collect

Depending on how you interact with our store, we may collect:

Your name, email address, phone number, billing address, and shipping address
Account, order, payment, and transaction information
Customer-service communications
Device, browser, IP address, approximate location, and website activity
Information collected through cookies and similar technologies

Payment information may be processed directly by our authorized payment providers.

How We Use Personal Information

We may use personal information to:

Process payments, orders, deliveries, returns, and refunds
Provide customer support and order updates
Operate and improve our website and services
Personalize content and measure website performance
Prevent fraud and protect store security
Send marketing communications where permitted
Comply with legal and regulatory obligations

How We Share Personal Information

We may share necessary information with service providers that help operate our store, including:

Shopify and website-hosting providers
Payment processors
Shipping carriers and fulfillment partners
Analytics and marketing providers
Customer-support and fraud-prevention services
Professional advisers and legal authorities where required

These parties may process information only as necessary to provide their services or meet legal obligations.

We may also disclose information to protect our rights, customers, business, or services, or as part of a lawful business transaction.

Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and support analytics or advertising where permitted.

You can manage cookies through your browser settings or any privacy-preference tools available on our website. Disabling certain cookies may affect website functionality.

Marketing Communications

Where permitted, we may send promotional emails or other marketing communications.

You may unsubscribe at any time by using the unsubscribe link provided in the message or by contacting us.

Data Retention and Security

We retain personal information only for as long as reasonably necessary to process orders, provide customer service, prevent fraud, resolve disputes, and comply with legal obligations.

We use reasonable administrative and technical safeguards to protect personal information. However, no online system or transmission method can be guaranteed completely secure.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to your personal information
Request correction or deletion
Request a portable copy of certain information
Restrict or object to certain processing
Withdraw consent where processing is based on consent
Opt out of certain targeted advertising or data sharing
Appeal a decision concerning a privacy request, where applicable

We may need to verify your identity before completing a request. Certain rights may be subject to legal exceptions.

To submit a privacy request, email service@vasemuse.com with the subject line “Privacy Request.”

Children’s Privacy

Our website is not intended for children, and we do not knowingly collect children’s personal information in violation of applicable law.

If you believe a child has provided personal information to us, please contact us so that we can review the matter.

International Processing

Personal information may be processed in countries other than the country where you live.

Where required by applicable law, we use appropriate safeguards for international transfers and processing.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, business practices, or legal obligations.

The revised version will be published on this page and will become effective when posted.

Business Information

Vasemuse is an online retail store operated by Changzhou Yongnatai Network Technology Co., Ltd. The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through vasemuse.com.

Brand Name: Vasemuse

Company Name: Changzhou Yongnatai Network Technology Co., Ltd.

Registered Address: No. 6 Mucai Road, Wuxing Subdistrict, Zhonglou District, Changzhou, Jiangsu, China.

Email: service@vasemuse.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

Contact Us

For privacy questions, purchases, shipping, returns, refunds, or other customer-service requests, please contact us: